Support

Everything you need to know before your first AI-handled call

What trades does TradeOp support?

TradeOp works for almost any service business, including plumbers, electricians, locksmiths, HVAC engineers, roofers, builders, landscapers, drainage specialists and many more.

Can I customise what TradeOp asks callers?

Absolutely. Every trade business works differently. You can customise the questions TradeOp asks, the information it collects, and how it responds to different types of enquiries.

What information does TradeOp collect?

TradeOp captures everything you need to follow up quickly, including the caller’s name, phone number, address, a summary of the repair, and their preferred availability. All of this is delivered directly to you via WhatsApp.

What happens if I'm available to answer?

You stay in control. TradeOp can answer every call or only answer when you don’t.

Does TradeOp work outside business hours?

Yes. TradeOp answers calls 24 hours a day, 7 days a week, including evenings, weekends and holidays, so you never miss an opportunity.

Can customers tell they're speaking to AI?

TradeOp is designed to sound natural, professional and conversational. Most callers simply feel like they’re speaking to a helpful receptionist. If asked directly, TradeOp can always identify itself as an AI assistant.

Will I receive the call details instantly?

Yes. As soon as the conversation ends, you’ll receive a WhatsApp message with all of the important details, allowing you to call back or schedule the work immediately.

Does it work with my existing phone number?

Yes. There’s no need to change your business number. TradeOp works with your existing phone line, so your customers continue calling the same number they always have.

Can TradeOp book appointments?

Yes. TradeOp can collect preferred dates and times during the call and, depending on your setup, can help schedule appointments or pass the booking request to you instantly.

How long does it take to get started?

Most businesses can be up and running in 3-5 business days. We’ll configure TradeOp around your business, test everything with you, and make sure you’re ready to take your first AI-handled call.